NEWSLETTER WINTER 2015
Happy New Year!
We would like to welcome Selvi Krishnamurthy and Carol Pettit to our Reception Team.
We are pleased to also welcome Dr Lauren Ward, who joins us at the beginning of January. Dr Ward will be working 4 sessions a week at the Surgery until September 2016.
We are proud to be a teaching and training practice, helping the next generation of NHS doctors to gain experience and expertise while supervised by our doctors. If you do not wish to see a student during your consultation please inform reception staff when booking and/or on arrival.
It is that time of the year when we need to think of staying healthy and preventing possible flu. It is not too late to have your flu jab. If you are in the risk group and have received the invite letter from us, please call reception to arrange an appointment.
Family and Friends Test
The NHS Friends and Family Test is an opportunity for patients to provide feedback on the quality of care they receive. We have feedback sheets in the waiting room for you to complete, if you would like recommend us to your family and friends. This survey can also be completed on surgery website.
Patient Participation Group
If you would like to join our Patient Group and help us provide quality services with your suggestions and ideas please leave your details at reception or you can sign up on our website.
Electronic Prescribing System (EPS)
We are now able to send prescriptions directly to a pharmacy of your choice, saving you from having to come back and collect it from us here. If you are interested in joining the scheme, simply ask your chosen pharmacy to nominate you. Please note that EPS will only work if your details are up-to-date on our system, so please update your details with reception.
You are now able to access a summary of your medical records; i.e. your medications, allergies and adverse reactions, as well as being able to book appointments and order repeat prescriptions online. It’s easy to register for the service if you have not yet done so, please bring photo ID to reception to obtain an access pin. Parents wishing to register for their children will need to provide their child’s birth certificate along with their own photo ID.
In order to offer our services appropriately please see
● Nurses for: asthma, blood pressure monitoring, immunisation, contraception, dressings, ear syringing, travel advice (via phone)
● Health Care Assistant for: blood tests, health checks, stitch removal
● Reception for: registration, change of personal details (address, telephone number), repeat prescriptions, booking hospital transport, booking interpreters, home visit requests, referral queries, medical reports queries, referrals to minor ailment scheme, referrals to benefit advisors, leaving messages for clinical team.
As an NHS practice we are unable to offer full travel immunisations/malaria medication and encourage our patients to contact specialist travel clinics for travel vaccination and advice. If you need antimalarial tablets, these can be purchased from your local pharmacy.
Pharmacy First Scheme
Reception can refer you to the Pharmacy First Scheme, a local initiative where trained pharmacists give and provide appropriate medication for a range of minor illnesses eg hayfever. It also saves you waiting to see a doctor.
Improving Our Services
We very much value your feedback and continue to strive to improve our services for everyone. There is a complaint, comments and suggestions box in reception, so please do use it!